At Sakura Bags, we want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help. This policy applies to all products under our categories Luggage, Backpacks, and Ladies Handbags.

1. Eligibility for Return

You may request a return if:

• The item is unused, in original condition, and in original packaging.

• All tags, labels, and accessories are still attached.

• The request is made within 7 days of receiving the product.

Non-returnable items:

• Items damaged due to misuse.

• Items without original packaging or missing accessories.

2. Refund Conditions

Refunds will be approved in the following cases:

• You received a wrong item, wrong color, or wrong model.

• The product arrived damaged or defective (proof required).

• The product is out of stock for replacement.

Refunds will be processed to your original payment method within 7–14 business days after the returned item is inspected.

3. Exchange Policy

You can request an exchange for:

• Size difference (if applicable)

• Defective product

• Wrong product delivered

Exchanges depend on stock availability.

4. Return Process

To start a return:

1. Contact us at info@sakurabags.co  with your order number and issue.

2. Our team will review your request and provide return instructions.

3. Once we receive the item, we will inspect and process your refund or exchange.

Note: Return shipping charges may apply unless the return is due to our error.

5. Cancellations

Order cancellation is allowed within 12 hours of placing the order.
After this period, the order may already be processed.

6. Contact Us

If you have any questions about our Refund & Return Policy, please reach us at:
📧 info@sakurabags.co