Privacy policy

Privacy Policy – Afra Tools

Last Updated: June 2026

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address

Order Information

  • Products purchased
  • Order history
  • Delivery information
  • Payment transaction details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and tracking information

2. How We Use Your Information

We use your information to:

Process and fulfill ordersArrange deliveriesProvide customer supportImprove our website and servicesSend order updates and notificationsRespond to inquiries and requestsPrevent fraud and unauthorized activitiesComply with legal obligations

3. Payment Security

All payments are processed through secure third-party payment providers. Afra Tools does not store your complete credit or debit card details on our servers. Payment information is handled securely by authorized payment gateways.

4. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Delivery and logistics partners
  • Payment processing providers
  • Website hosting and technical service providers
  • Government authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no internet transmission can be guaranteed as completely secure.

7. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Meet legal and accounting requirements
  • Resolve disputes

8. Marketing Communications

With your consent, we may send promotional emails, offers, and product updates. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information where legally permitted
  • Withdraw marketing consent
  • Request information about how your data is processed

To exercise these rights, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Afra Tools
Email: info@afratools.com
Phone: +971 4 235 2333
Address: Bin Shabib Mall, Baghdad Street – Al Qusais, Dubai, UAE